AppSheet's support of GDPR

AppSheet’s GDPR Compliance

Compliance with the GDPR is a top priority for Google and our AppSheet customers. The GDPR aims to strengthen personal data protection in Europe, and impacts the way we all do business. We’re sure you have many questions, and we’re here to help. Google takes a customer-centric approach on protection, control, and compliance, and we want to be a key facilitator on your GDPR journey.

What is the GDPR?

The GDPR, which went into effect on May 25, 2018, replaced the 1995 EU Data Protection Directive. The GDPR lays out specific requirements for businesses and organizations who are established in Europe or who serve users in Europe. It:

  • Regulates how businesses can collect, use, and store personal data
  • Builds upon current documentation and reporting requirements to increase accountability
  • Authorizes fines on businesses who fail to meet its requirements

What we're doing

We champion initiatives that prioritize and improve the security and privacy of user data. We’ve made multiple updates to ensure that AppSheet customers can confidently use our services now that the GDPR is in effect. Partner with AppSheet and we will support your efforts by:

  1. Committing in our contracts to comply with the GDPR in relation to our processing of customer personal data in the AppSheet services
  2. Offering additional security features that may help you to better protect the personal data that is most sensitive
  3. Giving you the documentation and resources to assist you in your privacy assessment of the AppSheet services
  4. Continuing to evolve our capabilities as the regulatory landscape changes

Platform features that support your GDPR Compliance

AppSheet connects with leading cloud storage providers. Data used as the back-end of your app is stored in the cloud data source you use to host your data. The AppSheet services do not persist this data and simply passes the data through data connections back to your cloud data source. We recommend you review your cloud storage providers and how they work with the GDPR.

AppSheet gives you the ability to create and share apps in a secure way, keeping control of who has access to data and where data is hosted. It's important that you use the security settings in a way that matches your needs for the data you use in your apps. We invite you to explore the different security options available in the platform. Some of the capabilities available in AppSheet are:

  • Ability to tag any data field as sensitive, which in turn obscures it from AppSheet back-end usage logs
  • Ability to apply security filters to any table used in your applications.
  • Ability to restrict access to your applications using oAuth 2.0 authentication.
  • HTTPS data transmission.
  • Ability to conditionally restrict read/write access to any field in a table.

AppSheet Subprocessors

Google and its affiliates engage the following third-party entities to assist in connection with the AppSheet services as specified below:

Entity Name

Service Location (country where processing is performed)

Registered address

Country of registration

Company number

Task performed

Intercom R&D Unlimited Company

United States of America

2nd Floor, Stephen Court, 18-21 St. Stephen's Green, Dublin 2, Republic of Ireland

Republic of Ireland

IE-3273393EH

Support ticket management and chat.

Microsoft Corporation (Azure)

United States of America and European Union

One Microsoft Way

Redmond, Washington 98052-6399

United States of America

91-1144442 (Tax ID)

Product infrastructure services

Mixpanel, Inc.

United States of America

One Front Street, 28th Floor, San Francisco, CA 94111

United States of America

27-0231379 (Tax ID)

Product usage logging 

Twilio, Inc.

United States of America

375 Beale Street, Suite 300, San Francisco, CA 94105

United States of America

26-2574840 (Tax ID)

In product messaging

EPAM Systems, Inc.

Zurich, India and the United States of America

41 University Dr #202, Newtown, PA 18940

United States of America

3604150

Technical Support

CallPoint New Europe EAD d/b/a Telus International Europe

Bulgaria

1000 Sofia, Triaditsa district, 1 Alabin Str., TELUS Tower Bulgaria

Bulgaria

175138361

Technical Support

Cognizant Worldwide Limited (formerly listed as Cognizant Technology Solutions U.S. Corporation)

Argentina, India and Ireland

1 Kingdom Street, Paddington Central, London, W2 6BD

United Kingdom

7195160

Technical Support

EPAM Systems, Inc.

Australia, Mexico, Switzerland and the United States of America

41 University Dr #202, Newtown, PA 18940

United States of America

3604150

Technical Support

EPAM Systems Japan G.K.

Japan

Roppongi Denki Building 7F, 6-1-20 Roppongi, Minato-Ku, Tokyo 106-0032 Japan

Japan

0104-03-018863

Technical Support

Fujitsu Communication Services Limited

Japan

4-5, Minatomirai 4-chome, Nishi-ku, Yokohama City, Kanagawa, JAPAN Postal code: 220-0012

Japan

0107-01-010715

Technical Support

Infosys Limited

India, Japan, Mexico and United States of America

2400 N Glenville Dr Suite C150 Richardson TX 75082 United States

United States of America

58-1760235 (Tax ID)

Technical Support

PVP Inc

Japan

2-6-11 Shibakouen, Minato-ku, Tokyo, Japan ZIP 105-0011

Japan

0118-01-025525

Technical Support

Webhelp Malaysia SDN. BHD (formerly listed as Sellbytel Services Malaysia Sdn. Bhd.)

Malaysia

Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak Exchange 55188, Kuala Lumpur, Malaysia.

Malaysia

976878-T

Technical Support

Sutherland Global Services Bulgaria EOOD

Bulgaria

82, Patriarch Evtimii Blvd. 82, fl.1, Sofia 164

Bulgaria

200182310

Technical Support

Sutherland Global Services Inc.

Colombia and Mexico

1160 Pittsford Victor Rd, Pittsford, New York 14534

United States of America

16-1287080 (Tax ID)

Technical Support

TELUS International Ireland (formerly listed as VoxPro Limited)

Ireland

Voxpro House, Unit 6, Riverview Business Park, Blackrock, Cork

Ireland

390162

Technical Support

Transactel International Services Limited

El Salvador, Guatemala and the Philippines

171, Old Bakery Street, Valletta, Malta

Malta

C 96117

Technical Support

Webhelp Holding Germany GmbH

Japan, Peru, Romania, Spain and United States of America

Tullnaustrasse 20, 90402, Nuremberg

Germany

HRB 37006

Technical Support